View Outbound E-mail Information

Outbound E-mails are sent from Onware to the User's E-mail server. You can view Outbound E-mails to find specific details, such as the status of the E-mail as well as who sent it and who it was sent to.

 

To view the details of the Outbound E-mail received:

  1. Search for the E-mail you want to view. For steps to search for an Outbound E-mail, see Search for an Outbound E-mail.

    The search results display.

  2. Next to the E-mail, click on Edit to display the information.

 

E-mail Edit

What does Onware record and store when an Outbound E-mail is triggered:

  • Who sent the email (From)
  • Who it was sent (To and CC)
  • Email status
    • Retry count
  • Date it was sent (Date document details were processed and sent to the E-mail server)
  • Subject and message body
  • Any attachments